Therapy Services LLC takes the rights and confidentiality of our clients very seriously. Therefore, you can find our policies and procedures right here for your convenience. Although they are labeled Mental Health and Substance Abuse they cover all the services that we provide to include the Kansas Medicaid HCBS Traumatic Brain Injury waiver Behavior Therapy and Cognitive Rehabilitation Skills Therapies or Cognitive Therapy. Also note if you ever have any questions please feel free to call this office or use the contact form on this website.
Grievance Policy and Procedure Mental Health
To ensure an effective working relationship with consumers, it is important to resolve issue of concern immediately. Please use this guide below in resolving issues. This is a recommendation if you feel you matter needs additional attention you have the right to have your concern heard by the Executive Director at any time.
Step #1 – Discuss the issue of concern with a staff person.
Step #2 – If not resolved, grievances will be submitted in writing to the immediate supervisor who will reply in writing of any action plans.
Step #3 – If customer is not satisfied with that decision a letter appeal can be written to the Executive Director. Response will be in writing within 14 calendar days.
Step #4 – Additional customer concerns may be addressed in form of the customer requesting a meeting with related staff and Executive Director. These results will represent the final decision in resolving the matter.
** The process of resolving the issue / concern should be resolved within 30 days.**
This organization does not tolerate any form of retaliation against consumers availing themselves of this procedure. This procedure should not be constructed, however, as preventing, limiting, or delaying the organization from taking immediate disciplinary action toward staff or consumers should this be deemed necessary.
- Behavioral Sciences Regulatory Board 712 South Kansas Avenue, Topeka, Kansas 66603, 785-296-3240
- KDAD, BHS-CSP, 503 S Kansas Ave., Topeka, KS 66603, 785-296-6807
Grievance Policy and Procedure Substance Abuse
To ensure an effective working relationship with consumers, it is important to resolve issues of concern immediately. Please use this guide below in resolving issues. This is a recommendation if you feel your matter needs additional attention you have the right to have your concern heard by the Executive Director at any time.
Step #1 – Discuss the issue of concern with a staff person.
Step #2 – If not resolved, grievances will be submitted in writing to the immediate supervisor who will reply in writing of any action plans.
Step #3 – If customer is not satisfied with that decision a letter appeal can be written to the Executive Director. Response will be in writing within 14 calendar days.
Step #4 – Additional customer concerns may be addressed in form of the customer requesting a meeting with related staff and Executive Director. These results will represent the final decision in resolving the matter.
**The process of resolving the issue / concern should be resolved within 30 days.**
This organization does not tolerate any form of retaliation against consumers availing themselves of this procedure. This procedure should not be constructed, however, as preventing, limiting, or delaying the organization from taking immediate disciplinary action toward staff or consumers should this be deemed necessary.
Customers at any time have the right to contact Value Options member service representative at 1-866-645-8216 ext. 419030.
Or
- Behavioral Sciences Regulatory Board 712 South Kansas Avenue, Topeka, Kansas 66603, 785-296-3240
- KDAD, BHS-CSP, 503 S Kansas Ave., Topeka, KS 66603, 785-296-6807
Annual inspection reports are available for your review behind the reception desk.
Confidetiality of Substance Abuse Records
Therapy Services shall maintain a standard of confidentiality pertaining to client activities and records as required in Vol. 52, No. 110, Part II, 070175 (CFR-42, Part 2).
1. Federal law and regulations protect the confidentiality of Substance Abuse client records maintained by this program. Generally, the program may not say to a person outside the program that a client attends the program, or disclose any information identifying a client as an alcohol or drug abuser unless there is a consent form with the following information:
1. client’s name and signature;
2. specific name of the person, agency, or organization to whom disclosure is to be made;
3. extent or nature of information to be disclosed;
4. purpose or need for the information;
5. date and release form is signed;
6. expiration date of the release; and
7. that consent is subject to revocation at any time, but won’t affect actions that have already been taken before revocation of consent (consents authorized as a condition of probation or parole to attend a treatment program may continue to be in effect, even with client revocation).
2. In disclosing information about the client, the client is told the benefits and disadvantages of releasing the information (if known). The client is also told that program services are not contingent upon the client’s consent concerning authorization of the release of information, unless there is a bona fide medical reason which could prove harmful to the client of such release was not obtained.
3. Every authorization for the release of information, the actual date the release was made, and the signature of the staff member releasing the information shall be made a part of the client record.
4. A separate authorization for the release of information, the actual date the release was made, and the signature of the staff member releasing the information shall be made a part of the client record.
5. Every client must receive a written summary of the Federal Regulations on confidentiality of Alcohol and Drug Abuse patient Records. Programs that are not required to follow the Federal Regulations on Confidentiality of alcohol and Drug Abuse Patient Records must provide each client with a summary of the requirement of this chapter of the licensure/certification standards. Programs must have written documentation, which verifies that each client receives a copy of either the Federal Regulations on confidentiality of Alcohol and Drug Abuse Client Records or a summary of the requirement from this chapter of the licensure/certification standards.
6. The governing authority shall establish policies in compliance with the Federal Regulations of Confidentiality of Alcohol and Drug Abuse Client Records (CFR-42, Part 2) that shall specify the conditions under which information on applicants or clients may be released and the procedures to be followed for releasing said information.
7. All policies related to confidentiality shall apply at intake and any time thereafter.
8. In a medical emergency situation, program staff is authorized to release pertinent client information to the medical personnel responsible for a client’s care without the client’s authorization and without authorization from the Executive Director or the appointed designee.
9. Where information has been released because of a medical emergency, the staff member responsible for the release of the information shall enter into the client’s record all details pertinent to the transaction which includes: the date the information was released; to whom the information was released; the reason the informatiinformation was released; and the nature and details of the information given.
Client Rights
Each client is entitled to the following rights and privileges without limitations:
1. To be treated with dignity and respect,
2. To be free from:
a. Abuse,
b. Neglect,
c. Exploitation,
d. Restraint or seclusion, of any form, used as a means of coercion,
discipline, convenience, or retaliation
3. To a safe, sanitary, and humane living environment that:
a. Provides privacy, and
b. Promotes dignity,
4. To receive treatment services free from discrimination based on the client’s race, religion, ethnic origin, age, disabling or a medical condition, and ability to pay for the services.
5. To privacy in treatment, including the right not to be finger printed, photographed, or recorded without consent, except for:
a. Photographing for identification and administrative purposes, as provided by R03-602, or
b. Video recording used for security purposes that are maintained only on a temporary basis,
6. To receive assistance from a family member, designated representative, or other individual in understanding, protecting, or exercising the clients’ rights,
7. To confidential, uncensored private communication that includes letters, phone calls, and personal visits with:
a. An attorney,
b. Personal physician,
c. Clergy,
d. Department of Social and Rehabilitation Services Staff, or
e. Other individuals unless restriction of such communication is clinically indicated and is
documented in the client record
8. To practice individual religious beliefs including the opportunity for religious worship and fellowship as outlined in program policy,
9. To be free from coercion in engaging in or refraining from individual religious or spiritual activity, practice, or belief,
10. To receive an individualized treatment plan that includes the following:
a. Client participation in the development of the plan,
b. Periodic review and revision of the client’s written treatment plan,
11. To refuse treatment or withdraw consent to treatment unless such treatment is ordered by a court or is necessary to save the client’s life or physical health,
12. To receive a referral to another program if the license is unable to provide a treatment service that the client requests or that is indicated in the client’s assessment or treatment plan,
13. To have the client’s information and records kept confidential and released according to HIPPA regulations,
14. To be treated in the least restrictive environment consistent with the client’s clinical condition and legal status,
15. To consent in writing, refuse to consent, or withdraw written consent to participate in research, experimentation, or a clinical trial that is not professionally recognized treatment without affecting the services available to the client,
16. To exercise the licensee’s grievance procedures,
17. To receive a response to a grievance in a timely and impartial manner,
18. To be free from retaliation for submitting a grievance to a licensee, the Department of Social and Rehabilitation Services, or other entity,
19. To receive one’s own information regarding:
a. Medical and psychiatric conditions,
b. Prescribed medications including the risks, benefits, and side effects,
c. Whether medication compliance is a condition of treatment, and
d. Discharge plans for medications,
20. To obtain a copy of the client’s clinical record at the client’s expense,
21. To be informed at the time of admission and before receiving treatment services, except for a treatment service provided to a client experiencing a crisis situation, of the:
a. Fees the client is required to pay, and
b. Refund policies and procedures, and
22. To receive treatment recommendations and referrals, if applicable, when the client it to be discharged or transfer
Attendance Policy
Therapy Services, LLC understands that treatment is only one aspect of your life that impacts your recovery, so our business hours are designed to minimize any impact on your school, work schedule, or legal obligations. You are expected to participate in all sessions as scheduled. These schedules are developed in the beginning of treatment and are adjusted according to client needs and counselor availability. Consistent tardiness and/or absences disrupt other clients’ schedule, takes away time from others in need, and disrupts the continuity of therapy.
In an effort to minimize absences, a policy of discharge after 3 unexcused/no show absences will be implemented. This includes scheduled individual and group sessions. A no-show is defined as a scheduled appointment that you miss without notifying your counselor prior to your absence. If you are absent due to an emergency situation, please provide your counselor with documentation.
Excessive unscheduled absences will be treated as unexcused absences. Excessive unscheduled absences are defined as more than three unplanned (less than 24-hour notice) absences in a 30 day period. Each time you incur an unexcused absence, your requiring entity (Community Corrections, Probation, DCF, KVC, or other agency requiring treatment) will be notified of the absence.
Your primary counselor will evaluate each case and determine if the emergency warrants the absence to be excused. If you know you are going to be absent, please notify your counselor at least 24 hours in advance. This is simply common courtesy, respect, and consideration. Your counselor will return that courtesy by providing as much flexibility as scheduling allows as your obligations outside treatment change.
If you are running late to a scheduled session, please call us at (620) 364-2606 (Burlington) or 620-208-6480 (Emporia). Please ask to speak directly to your primary counselor. If he/she is unavailable, please leave a message. Any and all unexcused/excused absences must be made-up in order to receive treatment completion. Make-up sessions can be arranged with your primary counselor.
If Therapy Services, LLC is unable to contact you for more than 30 days, or you do not contact our agency, we will send you a written letter to the address we have on file notifying you of your discharge from this agency.